Managed Services
Amplix Care
Our managed services offering includes an option to delegate the account management (formerly Total Care) of your technology service provider accounts to the experts at Amplix. We’ll help you maintain control of your inventory, MACDs, contracts, and maintain a relationship of accountability and success with your technology providers.
Types of Technologies We Support
Network
Mobility Solutions
Connectivity
UCaaS and CCaaS
Cloud
Services We Provide
Order Management
Contract Management
Inventory Management
Escalations
Portal Access
What You Get
Your providers offer resources to support your account, but they represent the best interest of their employers, and these are notoriously high turnover positions. Our Amplix Care service provides:
- Consistency
- Dedicated, experienced resources
- An advocate for your best interests
- Control of your ecosystem
Find the option that’s right for you:
| FEATURES | GOLD | SILVER |
|---|---|---|
| Portal Access (Includes 2 Portal Licenses) | ||
| Inventory Management | ||
| Contract Management | ||
| Dedicated Account Manager for All Provider Accounts | ||
| Vendor Relationship Management (SLA and billing issues) | ||
| Expanded Hours for Implementation Support for Sourced Services | ||
| Quarterly IT Roadmapping | ||
| Escalation Support (SLO) for All Existing Trouble Tickets and Resolution Tracking | ||
| Invoice Questions/Billing Dispute EscalationsMoves, Additions, Changes, Disconnects | ||
| Automatic Service Renewal Notifications and Management | ||
| SLA Credit Management | ||
| Business Case Support for Ongoing Technology Investments | ||
| Application Integration (PS not included and must be scoped) | ||
| Annual Budget Planning Priority for Virtual Practitioners (vCIO/vCISO/vPM/etc.) - SOW Required | ||
| Special Event and Content Access Priority |
Deliverable Materials:
Monthly Bill Summary spreadsheet including:
- Adjustments
- Credit Balance
- Monthly Recurring Charges
- Usage and Purchase Charges
- Equipment Purchase Costs
- Surcharges / Other Charges / Credits
- Taxes and Gov’t Fees
- # of Devices on Account
- % of Pooled Utilization
- Average Monthly Cost Per Unit based on Monthly Recurring Charges
- Recommended changes to maintain integrity of account
| FEATURES | MOBILE |
|---|---|
| Consult with New User on wireless initiatives, activations, upgrades, and new technology. | |
| Share expertise on best in breed vendors that best fulfill client requirements. | |
| Develop pricing and proposals for New User based on need. | |
| Work on behalf of New User to negotiate favorable contract terms and conditions. | |
| Issue orders to the vendors, project manage process and manage implementation. | |
| Assist on Moves, Adds, Changes, etc. This allows AMPLIX to maintain the integrity of the account. | |
| Review invoices monthly and make monthly recommendations as needed. | |
| Complete quarterly rate plan analysis. | |
| Provide project management and weekly calls as needed. |
Managed Services Platform
Our platform is the foundation for our Account Management services. We use it to track and manage your service provider accounts, inventory, contracts, and more. You have full access through our portal too.
Case Studies
Amplix was able to help us put in an entirely new network, add security and managed services - on top of that while giving hundreds of thousands of dollars back to our business.”
— Ted Kenney, CIO, Access Records Management
From building out extensive APIs with our internal platform to a sophisticated IVR, Amplix has been able to stay in sync and step by step as our business is ever-growing, and we love to turn on new features day by day.”
— Uplift I don’t know how they do it, but they’re able to get things done that no one else is able to.”
— TA Associates Amplix took the pressure off of us during this process. We’re very confident in their expertise and capabilities and would recommend them to anyone going through a technology project.”
— Northern Essex Community College Amplix looks out for your best interest, and they have come in with much better price points than we received going direct through carriers.”
— BJ’s Warehouse Amplix helped us make several decisions that resulted in a considerable amount of savings for us as an organization.”
— Blue Cross Blue Shield Amplix’s relationships allow them to offer better solutions, better pricing, and better customer service, which is sometimes a key forgotten aspect of working with any vendor.”
— Suffolk Amplix has been able to stay in sync and step by step as our business is ever-growing, and we love to turn on new features day by day.”
— Christine V., Manager of Customer Service The Amplix team has always gone out of their way to help answer questions. Quick response time on support issues, and willing to give guidance on out-of-scope questions.”
— Jonathan L., IT Manager Amplix is a great choice for consultation, service, and project management. I'd recommend them any day.”
— Daniel B., CTO